Brilliant Customer Service How to Impress your Customers! Enhance your customer support and truly differentiate yourself from your competition!
The course is aimed at providing you with the opportunity to enhance your people skills in a way that will truly differentiate you from the competition. We will explore different models of high quality customer service, strategies to improve your skillsets, and tactics that your customer service representatives (CSRs) can easily acquire and implement immediately. Furthermore, you will learn how to handle any complaints you receive in a totally professional manner.
You will be introduced to the benefits of customer relationship management (CRM) and will learn how it can become the vehicle that drives up your standards of service.
Brilliant Customer Service How to Impress your Customers! Description
There are no further requirements for this course, only the desire to attain a high quality customer service.
What you’ll learn
Acquire and immediately implement strategies that will ensure high quality customer service
Enhance their people skills in a way that will truly differentiate them from the competition
Handle any complaints they receive
Deal with difficult or angry customers
Who this course is for:
- People who need to make strategic decisions about how their customer service levels need to be adjusted
- Customer service relationship managers
- People in the front line of customer service
- Everyone involved in relationship development and client acquisition